Return Policy All sales are final but you may exchange your unworn item for a different size within 7 day from the date you received. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancellation Policy Once an order is placed you may not cancel an order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exchange for Online Purchases by Mail: 1. Locate the Return Form included in your package. Complete the Return Form by listing the return reason code and size request. Retain your original order invoice for your records. 2. Pack and seal your merchandise securely (in the original package if possible) and include the completed Return Form . Please note that all shipping charges are the customer's responsibility and will not be paid for or refunded. 3. Mail package to: Alouette 7376 S.W. 48th st Miami, FL 33155 4. When returning by mail, allow 1 to 2 weeks from the shipping date for your item to be exchanged. *If Alouette's shipped an item(s) that was different from the Original Invoice or was damaged when you received it and you would like to exchange the item(s), please contact customer service and we will gladly exchange your item with no shipping costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Privacy Policy Alouette's policy is to respect and protect the privacy of our users. This policy statement tells you how we collect information from you and how we use it. Alouette's wants to make your online experience as easy and enjoyable as possible. With your permission, the personal information you give us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information available from our records and other sources. This information will be used to enhance our future marketing efforts. It may also be used by our marketing partners to bring you offers of interest. Alouettestore.com occasionally shares other information about our users with advertisers, business partners, sponsors and other third parties in aggregate, not as individuals. This data is used to customize Alouettestore.com content for our users. Alouette's needs to collect this information for fulfilling prizes, tracking/verifying compliance with federal, state and local laws and/or for editorial and feedback solicitation purposes. When we intend to use personal information, we will tell you up front so that you can decide whether you want to give us the information or not. For example, we may want to send you materials via e-mail or regular mail at your request. In case any personal information changes, we will endeavor to provide a way to correct, update or remove the personal data you gave us. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Children's Privacy Policy We value our relationship with our guests of all ages. We welcome parents and their children to explore our site together. In accordance with the Children's Online Privacy Protection Act, we will not gather or use personal information from any guest who indicates they are less than 13 years of age. We invite their parent or guardian to assist the pre-teen guest in any sweepstakes or ordering activity with Alouette. If we become aware that we've gathered personal information from a minor, we will remove that information from our records immediately. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Links to Other Sites Users should be aware that when you are on Alouettestore.com Online, you could be directed to other sites that are beyond our control. There are links to other sites from Alouettestore Online pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. Always be aware of where you end up! Please keep in mind that whenever you give out personal information online that information can be collected and used by people you don't know. While Alouettestore.com Online strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk. Alouette policy does not extend to anything inherent in the operation of the Internet, and therefore beyond Alouettestore.com control, and is not to be applied in any manner contrary to applicable law or governmental regulation. We reserve the right at our discretion to make changes to this policy at any time. Please check this page periodically for changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security Policy At alouettestore.com we protect the integrity of our customers' credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.